Open AccessQuality of services on the example of a driver training centre
Author(s) -
Dawid Harynek,
Renata Czech,
Magdalena Zabochnicka-Świątek,
Philip Czech,
Katarzyna Turoń
Publication year - 2018
Publication title -
autobusy
Language(s) - English
Resource type - Journals
eISSN - 2450-7725
pISSN - 1509-5878
DOI - 10.24136/atest.2018.552
Subject(s) - quality (philosophy) , business , competition (biology) , training (meteorology) , marketing , commodity , service (business) , service quality , services marketing , finance , ecology , philosophy , physics , epistemology , meteorology , biology
In recent decades, service companies have started to use marketing tools, so far used only in industry, leading to the fact that the service has become a commodity. The dynamic development of enterprises providing services to companies and final customers together with growing competition to survive on the market must aim to improve the quality of services offered and maintain them at the highest level. The article presents an analysis of the quality of driver training centre services.