Open AccessSatisfaction of passengers with the quality of transport services offered by Miejskie Przedsiębiorstwo Komunikacji in Siedlce
Author(s) -
Grzegorz Czapski,
Paulina Stempnik
Publication year - 2018
Publication title -
autobusy
Language(s) - English
Resource type - Journals
eISSN - 2450-7725
pISSN - 1509-5878
DOI - 10.24136/atest.2018.277
Subject(s) - quality (philosophy) , business , public transport , customer satisfaction , transport engineering , marketing , advertising , engineering , philosophy , epistemology
The article presents analysis the results of surveys carried out among passengers of Miejskie Przedsiębiorstwo Komunikacji w Siedlcach regarding the assessment of satisfaction with the quality of transport services offered by this carrier. The presented results are intended to illustrate the level of satisfaction with the services provided by public transport in Siedlce. The article also presents current passenger proposals that can help the company adjust its offer to their current requirements.