Criteria for assessing the quality of courier services in Poland | Zendy

E. Zielińska | Zendy; Sylwia Siedlecka | Zendy

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Criteria for assessing the quality of courier services in Poland

Author(s) -

E. Zielińska,

Sylwia Siedlecka

Publication year - 2018

Publication title -

autobusy – technika eksploatacja systemy transportowe

Language(s) - English

Resource type - Journals

eISSN - 2450-7725

pISSN - 1509-5878

DOI - 10.24136/atest.2018.215

Subject(s) - business , quality (philosophy) , marketing , set (abstract data type) , computer science , philosophy , epistemology , programming language

The article presents information on the essence of the courier activity in Poland. The range of services provided by courier companies in our country was described. Also, the importance of such activity in fulfilling the individual needs of society was discussed. The most important criteria for determining the level of quality of the services offered by the companies that deliver various types of parcels home and abroad were set forth. Moreover, opinions of some cus-tomers using the services of three courier companies operat-ing in Poland, i.e. DPD, UPS and GLS, were provided.

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