Open AccessCriteria for assessing the quality of courier services in Poland
Author(s) -
Edyta Zielińska,
Sylwia Siedlecka
Publication year - 2018
Publication title -
autobusy
Language(s) - English
Resource type - Journals
eISSN - 2450-7725
pISSN - 1509-5878
DOI - 10.24136/atest.2018.215
Subject(s) - business , quality (philosophy) , marketing , set (abstract data type) , computer science , philosophy , epistemology , programming language
The article presents information on the essence of the courier activity in Poland. The range of services provided by courier companies in our country was described. Also, the importance of such activity in fulfilling the individual needs of society was discussed. The most important criteria for determining the level of quality of the services offered by the companies that deliver various types of parcels home and abroad were set forth. Moreover, opinions of some cus-tomers using the services of three courier companies operat-ing in Poland, i.e. DPD, UPS and GLS, were provided.