Open AccessThe role of a freight forwarder in the organization of a transport process on the European market
Author(s) -
Z. Łukasik,
A. Kuśmińska-Fijałkowska,
Sylwia Olszańska
Publication year - 2018
Publication title -
autobusy
Language(s) - English
Resource type - Journals
eISSN - 2450-7725
pISSN - 1509-5878
DOI - 10.24136/atest.2018.202
Subject(s) - forwarder , process (computing) , business , traffic management , transport engineering , service (business) , process management , customer service , research object , computer science , engineering , marketing , business administration , computer network , operating system
The transport of cargo forces appropriate experience from the freight forwarder in planning and implementing the transport process, as the fundamental goal of managing the transport process is to constantly improve the efficiency and effectiveness of freight organization while ensuring the highest of customer service. In the article, the authors carried out research of a transport process on a real object. The Jasło-Berlin-Szczecin-Jasło route was subject to research by implementing a monitoring system for the purposes of freight improvement. The analysis presents practical aspects of planning, organizing and coordinating transport.