Open AccessTHE SIGNIFICANCE OF SERVICE QUALITY ON CUSTOMER LOYALTY WITH CORPORATE IMAGE AND CUSTOMER SATISFACTION AS MEDIATORS
Author(s) -
Maria Aletta Dei Hariyanto,
Dudi Anandya
Publication year - 2021
Publication title -
manajemen dan bisnis/manajemen dan bisnis
Language(s) - English
Resource type - Journals
eISSN - 2477-1783
pISSN - 1412-3789
DOI - 10.24123/jmb.v20i2.541
Subject(s) - service quality , loyalty business model , customer satisfaction , business , customer delight , marketing , customer advocacy , customer retention , loyalty , service (business) , advertising