Open AccessTHE EFFECT OF SERVICE QUALITY TOWARDS GO-RIDE CUSTOMER SATISFACTION IN MALANG CITY
Author(s) -
Fani Firmansyah,
Ike Nurjanah
Publication year - 2020
Publication title -
manajemen dan bisnis/manajemen dan bisnis
Language(s) - English
Resource type - Journals
eISSN - 2477-1783
pISSN - 1412-3789
DOI - 10.24123/jmb.v19i2.423
Subject(s) - taxis , service quality , customer satisfaction , accidental sampling , reliability (semiconductor) , public transport , business , quality (philosophy) , marketing , empathy , service (business) , multicollinearity , servqual , transport engineering , regression analysis , psychology , statistics , engineering , mathematics , environmental health , population , philosophy , psychiatry , power (physics) , epistemology , quantum mechanics , medicine , physics