Open AccessImportance Of The Performance Analysis (IPA) And Customer Satisfaction For Determining The Service Strategies Through The Servqual Model Approach
Author(s) -
Kasnadi,
Rina Indrayani
Publication year - 2019
Publication title -
manajemen dan bisnis/manajemen dan bisnis
Language(s) - English
Resource type - Journals
eISSN - 2477-1783
pISSN - 1412-3789
DOI - 10.24123/jmb.v18i1.352
Subject(s) - servqual , customer satisfaction , service (business) , service quality , business , marketing , product (mathematics) , quality (philosophy) , computer science , mathematics , philosophy , geometry , epistemology