Open AccessRelations between Artificial Inteligence and Quality Management and Standardization
Author(s) -
Miljana Velojić,
Petar Atlagić,
Mladen Đurić
Publication year - 2021
Language(s) - English
Resource type - Conference proceedings
DOI - 10.24094/ptk.021.34.1.183
Subject(s) - standardization , computer science , quality (philosophy) , artificial intelligence , openness to experience , transparency (behavior) , relation (database) , pdca , service (business) , quality management , business , marketing , computer security , data mining , psychology , social psychology , philosophy , epistemology , operating system
Artificial Inteligence represents a strong impact on change in industries, and in people’s lives in general. Effects of its presence can easily be noticed and felt. As technology moves forward, organizations experiment with ways to solve problems using Artificial Inteligence. Openness to change can be one of the most important advantages for organizations in near future. In the beginning of the paper, it will be explained how techniques of Artificial Inteligence can influence quality management processes in an organization, in parallel with analysis of relation between Artificial Inteligence Techniques and Deming’s PDCA cycle. As an example, use of artificial techniques in service quality management processes in hotels will be shown in this part of the paper. Standardization in Artificial Intelligence is a hugely important topic in this paper. The goal of Standardization in Artificial Intelligence is to enable the right ways to exploit the good side of Artificial Inteligence’s potentials. Speciffically, this paper will focus on BS 8611:2016, for ethical design and application of robots and P7001, for transparency of Autonomous Systems. As a conclusion to the paper, authors analysed the possibilities for improvement, not only for improvement of quality of products and services, but of quality of an organization itself, using Artificial Inteligence techniques. Main findings are contained in the following scentence: Only those who are ready to accept changes, innovate and transform in accordance to the new market’s needs will be successful.