Open AccessRelationship Quality in Geriatric Healthcare Delivery: A sustainable model
Author(s) -
Sindhu Joseph
Publication year - 2021
Publication title -
asia pacific journal of health management
Language(s) - English
Resource type - Journals
eISSN - 2204-3136
pISSN - 1833-3818
DOI - 10.24083/apjhm.v16i2.675
Subject(s) - healthcare service , quality (philosophy) , health care , healthcare delivery , service delivery framework , structural equation modeling , health care delivery , service quality , geriatric care , service (business) , operations management , psychology , medicine , nursing , business , marketing , engineering , statistics , mathematics , economics , economic growth , philosophy , epistemology
Objective: This study is undertaken to examine geriatric relationship quality in healthcare delivery in Kerala. Drawing the hypothetical relationship, a model for elderly geriatric healthcare delivery to be developed.
Methods: A Structural Equation Modelling technique, based on a positivist approach, was employed to analyse the association between relationship quality and geriatric healthcare delivery. The data was collected from 405 elderly people in Kerala between June 2020 and November 2020.
Results: A consistent empirical model of predictive relationships between the hypothesized variables was found, and a geriatric relationship quality healthcare model was developed. Service quality has emerged as a significant determinant of relationship quality. Even though patient centricity is not hypothetically related to relationship quality, it is a significant determinant of service quality.
Conclusion: Geriatric healthcare management must consider relationship quality as a prominent factor while evaluating the quality of healthcare delivery as it is the outcome of all the structural and procedural aspects.