Open AccessPre- and inservice teacher satisfaction with online collaborative mentoring for technology integration: Applying the Kano quality attributes
Author(s) -
Helga Dorner,
Swapna Kumar
Publication year - 2017
Publication title -
online learning
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.182
H-Index - 49
eISSN - 2472-5749
pISSN - 2472-5730
DOI - 10.24059/olj.v21i4.1020
Subject(s) - quality (philosophy) , perception , kano model , psychology , knowledge management , medical education , computer science , business , marketing , medicine , service quality , philosophy , epistemology , neuroscience , service (business)
This study examines Hungarian pre- and inservice teachers’ satisfaction (n=154) with the Mentored Innovation Model (MIM), an online collaborative mentoring model focused on technology integration. The Kano model was applied to results from two surveys to identify conditions in the MIM that most contribute to overall satisfaction with online mentoring. Self-efficacy with technology was identified as a must-be attribute. Online communication was a one-dimensional attribute contributing to linear increase of mentees’ satisfaction, although preservice and inservice teachers’ perceptions about the mentor’s activity in the MIM differed. The results reinforce the importance of online communication during online collaborative mentoring.