Open AccessProviding Innovative Service to Students Inside and Outside of the Online Classroom: A Student Perspective
Author(s) -
Anita Crawley,
Marie Fetzner
Publication year - 2013
Publication title -
online learning
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.182
H-Index - 49
eISSN - 2472-5749
pISSN - 2472-5730
DOI - 10.24059/olj.v17i1.322
Subject(s) - perspective (graphical) , service (business) , medical education , public relations , knowledge management , computer science , pedagogy , psychology , political science , business , marketing , medicine , artificial intelligence
While institutions recognize the need to provide online student support services, the most effective approaches for developing and delivering these services are not always clear. The need to support students inside and outside the online classroom calls for collaborative efforts from many constituencies. The articles in this volume illustrate good practices in providing student-centered service innovations designed to improve academic success and retention.