Open AccessSTUDI KOMPARATIF KUALITAS PELAYANAN BELLBOY DI HOTEL AXANA PADANG DALAM MELAYANI TAMU INDIVIDU DAN TAMU GRUP
Author(s) -
Fikri Adib Putra
Publication year - 2018
Publication title -
jurnal pendidikan dan keluarga/jurnal pendidikan dan keluarga
Language(s) - English
Resource type - Journals
eISSN - 2549-9823
pISSN - 2085-4285
DOI - 10.24036/jpk/vol10-iss1/501
Subject(s) - likert scale , service quality , nonprobability sampling , service (business) , business , business administration , mathematics , marketing , statistics , medicine , population , environmental health
STUDI KOMPARATIF KUALITAS PELAYANAN BELLBOYDI HOTEL AXANA PADANG DALAM MELAYANITAMU INDIVIDU DAN TAMU GRUPFikri Adib Putra1,Ira Meirina Chair2Program Studi D4 Manajemen PerhotelanJurusan PariwisataFPP Universitas Negeri Padangemail: fikriadib33@gmail.comAbstract. This study aims to describe and compare service quality by bellboy at The Axana Hotel Padang. The research is quantitative descriptive with a comparative approach. The sample used was purposive sampling which was 189 individual guests dan group guests who had stayed at The Axana Hotel Padang, using a questionnaire with a likert scale that had been tested for validity and reliability. Data analysis techniques using statistical tests with Chi Square. The result obtained are as follows: (1) The service of quality by bellboy in serving individual guests at The Axana Hotel Padang Hotel obtained an average score of 3.00 with a good category. (2) The service of quality by bellboy in serving group guests at The Axana Hotel Padang obtained an average score of 3.02 with a good category. (3) Comparison of service quality by bellboy in serving individual guests and group guests at The Axana Hotel Padang shows the results of the test analysis obtained by P value (0.000< 0.05 Ho hypothesis is refused. That means there is difference in the service of quality by bellboy at The Axana Hotel Padang Hotel in serving individual guests and group guests.Keywords: Service of Quality, Bellboy, Comparative Study