Open AccessImpression Management and Organizational Citizenship Behaviour of Hotels in Rivers State, Nigeria
Author(s) -
Joseph Akhigbe Omoankhanlen,
Taiye Eletu Issa
Publication year - 2021
Publication title -
european journal of business and management research
Language(s) - English
Resource type - Journals
ISSN - 2507-1076
DOI - 10.24018/ejbmr.2021.6.6.878
Subject(s) - organizational citizenship behavior , impression management , promotion (chess) , nexus (standard) , exemplification , citizenship , psychology , population , social psychology , marketing , public relations , business , organizational commitment , sociology , political science , engineering , philosophy , demography , epistemology , politics , law , embedded system
This work examined the nexus amongst impression management (IM) and organizational citizenship behaviour (OCB) of hotels in Rivers state, Nigeria. A cross-sectional survey was conducted, covering a population of 341 workers (341) from twenty hotels. The study drew a sample size of 181 workers. The study employed a basic random sampling method. Copies of the questionnaire were distributed for data collection. The spearman rank order correlation coefficient was used to analyze the hypotheses. According to the studies, self-promotion and exemplification have a strong correlation with indicators of corporate citizenship behavior. Thus, the study concluded that a well-executed impression management approach in the form of self-promotion and exemplification in hotels would aid in the enhancement of an employee’s altruistic and attentive conduct. The study suggested, among other, that hotel workers employ a diplomatic self-promotion technique of impression management in order to increase the organization’s altruistic behavior.