Open AccessPerformance Evaluation of Water Supply Company (PDAM) in Depok
Author(s) -
Muhammad Haekal,
Prap Tiningsih
Publication year - 2020
Publication title -
european journal of business and management research
Language(s) - English
Resource type - Journals
ISSN - 2507-1076
DOI - 10.24018/ejbmr.2020.5.2.262
Subject(s) - business , performance indicator , return on equity , operations management , environmental economics , marketing , engineering , finance , economics , stock exchange
The aim of this study to evaluate the performance of PDAM Tirta Asasta Depok City in 2017-2018. In this research, using qualitative methods as a result of analysis by the phenomenological approach. This study refers to the Board of Water Supply System Improvement Implementation (BPPSPAM) No. 002/2010 On PDAM Performance Assessment as an indicator of performance appraisal. The results of this study indicate that PDAM Tirta Asasta Depok obtain ratings by category "Healthy" in 2017 and 2018. While it can be categorized as healthy, there are some indicators that need to get the company's attention in this regard: the financial aspects of indicators Return On Equity (ROE) and operating ratio. Aspects of service with technical indicators of service coverage, customer growth as well as domestic water consumption. Operational aspects of the indicators of production efficiency, Non Account Water (NRW). As well as aspects of human resources with the ratio of employee training load. Additionally, PDAM Tirta Asasta Depok on the assessment of drinking water quality requirements show has not been optimal. Therefore, management of PDAM Tirta Asasta Depok required to assign priority handling in improving corporate performance.