Open AccessPENGARUH SERVQUAL TERHADAP LOYALITAS NASABAH DENGAN KEPUASAN SEBAGAI PEMEDIASI STUDI PADA BANK DAERAH DI YOGYAKARTA
Author(s) -
Purwani Retno Andalas,
Alfa Santoso Budiwidjojo Putra
Publication year - 2017
Publication title -
kinerja
Language(s) - Italian
Resource type - Journals
eISSN - 2549-1709
pISSN - 0853-6627
DOI - 10.24002/kinerja.v18i2.524
Subject(s) - loyalty business model , business , customer satisfaction , business administration , servqual , marketing , path analysis (statistics) , customer retention , service quality , mathematics , statistics , service (business)