Open AccessUser Experience Analysis on Mobile Application Design Using User Experience Questionnaire
Author(s) -
Igor Didier Sabukunze,
Alexis Arakaza
Publication year - 2021
Publication title -
indonesian journal of information systems
Language(s) - English
Resource type - Journals
eISSN - 2623-0119
pISSN - 2623-2308
DOI - 10.24002/ijis.v4i1.4646
Subject(s) - dependability , usability , user experience design , computer science , benchmark (surveying) , scale (ratio) , user research , human–computer interaction , world wide web , software engineering , physics , geodesy , quantum mechanics , geography
Nowadays, it is essential to use all concepts of Human-Computer interaction to understand mobile application design usability. This manuscript aimed to analyze a mobile application user experience (Grab online transportation), especially Grab foodservice users, using a user experience questionnaire since we noticed some Grab food users' complaints. Researchers collected data from 90 respondents within six were not used because the excel data analysis tool found that there were suspicious. We finally analyzed using an excel data analysis tool. The findings have shown that all six scales of the User Experience Questionnaire (UEQ) are good except the dependability scale. In addition, the mean scale value computed is favorable, and all values are more significant than 0.8 compared to the UEQ benchmark. The findings can be used for dependability improvement to reduce complaints from users.