Open AccessLexicon-based Sentiment Analysis for Product Design and Development
Author(s) -
Sutrilastyo Sutrilastyo,
Ririn Diar Astanti
Publication year - 2021
Publication title -
international journal of industrial engineering and engineering management
Language(s) - English
Resource type - Journals
ISSN - 2685-4090
DOI - 10.24002/ijieem.v3i1.4351
Subject(s) - lexicon , computer science , sentiment analysis , point (geometry) , process (computing) , product (mathematics) , natural language processing , mathematics , operating system , geometry
This paper discusses the role of text mining and sentiment analysis in collecting and analyzing customers’ verbatim/voice of the customer for product design and development. In the illustration case of designing car underbody, the data were collected from a car online forum discussion website and processed using text mining techniques with “underbody” as a keyword. The result of the analysis finds there are worries regarding underbody durability against rust and damages. This finding is used as a reference point for the car underbody design process.