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EXPERIENTIAL MARKETING TERHADAP CUSTOMER VALUE DAN CITRA SERTA PEMBELIAN ULANG
Author(s) -
Rusna Purnama
Publication year - 2020
Publication title -
jurnal riset bisnis dan manajemen
Language(s) - English
Resource type - Journals
eISSN - 2580-9539
pISSN - 1979-0600
DOI - 10.23969/jrbm.v13i1.2135
Subject(s) - experiential learning , marketing , path analysis (statistics) , data collection , sampling (signal processing) , business , value (mathematics) , customer value , sample (material) , advertising , psychology , mathematics , computer science , statistics , economics , computer vision , chemistry , hierarchy , chromatography , market economy , mathematics education , filter (signal processing)
This study aims to determine the effect of experiential marketing on customer value and corporate image as well as its implications on the repurchase interest of cafe & restaurant visitors in Bandung. The research method used is descriptive and verification analysis. Data collection used was interviews using a questionnaire accompanied by observation and literature techniques, sampling techniques using consecutive sampling with a sample of 100 respondents. Data collection in the field was carried out in 2019. Data analysis techniques used Path Analysis. The results show that in general experiential marketing falls into the good category as well as customer value while the image and interest in repurchase tend to be sufficient. Experiential marketing influences customer value and company image and customer value and company image influences repurchase interest

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