Open AccessCONTINUANCE USE OF MANAGEMENT INFORMATION SYSTEMS FOR CIVIL REGISTRATION SERVICES
Author(s) -
Ghina Fitri Ariesta Susilo,
Panji Afandi
Publication year - 2021
Publication title -
jurnal riset akuntansi kontemporer/jurnal riset akuntansi kontemporer
Language(s) - English
Resource type - Journals
eISSN - 2597-6826
pISSN - 2088-5091
DOI - 10.23969/jrak.v13i1.2834
Subject(s) - continuance , agency (philosophy) , government (linguistics) , business , administration (probate law) , civil service , population , service (business) , information system , public administration , qualitative research , knowledge management , marketing , public relations , public service , medicine , political science , computer science , environmental health , sociology , social science , linguistics , philosophy , law
Department of Population and Civil Registration of Magelang City is a local government agency that run public services effectively and efficiently. It is because the service is oriented to the societies. This study aims to analyze supporting technology as performance support of the Department of Population and Civil Registration of Magelang City namely the Management Information System for Admissions Management of Population Administration Applications (SIMP3AK). This study belongs to the category of qualitative research. This study used interview as its method. The results show that the continuance usage of SIMP3AK is determined by the existence of three indicators, namely, trust, efficiency and effectiveness, and satisfaction.