Open AccessPENERAPAN ELECTRONIC CUSTOMER RELATIONSHIP MANAGEMENT (E-CRM) GUNA MENINGKATKAN LOYALITAS PASIEN RUMAH SAKIT
Author(s) -
Adiiba Dwikanthi,
Hendri Irawan
Publication year - 2019
Publication title -
jurnal komputasi/jurnal komputasi
Language(s) - Uncategorized
Resource type - Journals
eISSN - 2541-0350
pISSN - 2541-0296
DOI - 10.23960/komputasi.v7i2.2428
Subject(s) - competitor analysis , complaint , loyalty business model , loyalty , quality (philosophy) , service (business) , service quality , operations management , business , process management , computer science , marketing , engineering , philosophy , epistemology , political science , law