Open AccessImplementation of Lean Practices in Banks: A Qualitative Research
Author(s) -
Zeeshan Khan,
Sehrish Butt
Publication year - 2019
Publication title -
risus - revista de inovação e sustentabilidade
Language(s) - English
Resource type - Journals
ISSN - 2179-3565
DOI - 10.23925/2179-3565.2019v10i2p18-24
Subject(s) - business , lean project management , lean manufacturing , qualitative research , lean laboratory , face (sociological concept) , lean software development , best practice , marketing , knowledge management , management , sociology , economics , computer science , social science , software construction , software , software system , programming language
For Pakistani banks to remain competitive in this 21st century, they have to adopt and excel in practices that have brought significant competitive advantages to firms worldwide. Among these practices, lean management has played a significant role. There is a need to develop a systematic approach to access up to what extent firms are adopting lean practices. The objective of this research is to measure the level of adoptions of lean practices in banking sector in Pakistan. Face to face structured interviews were conducted and our findings suggest that banks are not implementing lean practices in true spirit. To implement lean practices holistically, bank employees should understand the philosophy of lean.