Open AccessASSESSMENT OF CAPABILITY LEVEL AND IT GOVERNANCE IMPROVEMENT BASE ON COBIT 5 AND ITIL V3 2011 FRAMEWORK: A CASE STUDY PT. XYZ
Author(s) -
I Nyoman Sujana Saputra,
Budi Yuwono
Publication year - 2021
Publication title -
insert
Language(s) - English
Resource type - Journals
ISSN - 2722-8207
DOI - 10.23887/insert.v2i1.34404
Subject(s) - information technology infrastructure library , cobit , process management , itil security management , financial management for it services , process (computing) , service (business) , it service management , service management , knowledge management , business , computer science , corporate governance , information technology , supply chain , computer security , finance , cloud computing , security information and event management , supply chain management , marketing , information security , security service , network security policy , cloud computing security , operating system
Maintaining the service performance was the responsibility of the service company. As an organization providing telecommunications network services both satellite and terrestrial networks, decreasing service performance was an indication of IT governance problems in the organization. For understanding the extent of the IT governance in the organization, the assessment of capability level was required. COBIT 5 was the framework for assessing IT processes capability level and combined with the ITIL V3 2011 framework. This research methodology begins with problem identification in the organization, determining the ITIL V3 2011 service lifecycle 2011 related to the problem, and mapping ITIL V3 2011 processes with COBIT 5 processes. The mapping results obtained IT processes of COBIT 5 and then selected based on their relevance to the organization's problems and assessed its capability level using the PAM (Process Assessment Model) method which refers to the ISO/IEC 15504 standard. By defining a target of capability level, it can be performed gap analysis, prioritized process improvement, determined KPI (Key Performance Indicators), and provided recommendation activities of each IT process. Based on the assessment of 12 IT processes capability showed that the capability level of IT processes in the organization is level 1 (performed) with 8 processes and level 2 (managed) with 4 processes. To improve it, COBIT 5 has provided guidance and recommendations for each IT process activity.