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Total quality management in govenment: A practical guide for the real world, by Steven Cohen and Ronald Brand. San Francisco: Jossey‐Bass, 1993, 230 pp. Price: $25.95 cloth
Author(s) -
Pack Janet Rothenberg,
Barzelay Michael
Publication year - 1994
Publication title -
journal of policy analysis and management
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 2.898
H-Index - 84
eISSN - 1520-6688
pISSN - 0276-8739
DOI - 10.2307/3325397
Subject(s) - government (linguistics) , quality (philosophy) , business , total quality management , public economics , economics , marketing , philosophy , linguistics , epistemology , service (business)
Part One: What Is Total Quality Management? 1. How TQM Can Strengthen Government Performance 2. The Basic Concepts of TQM 3. How TQM Revolutionizes Management Part Two: Implementing Total Quality Management in Public Organizations 4. Getting Prepared: Understanding and Overcoming Barriers to Change 5. Taking the First Steps: Analyzing Your Work 6. Managerial Strategies for Implementing TQM Part Three: Total Quality Management in the Real World 7. Bringing TQM to the Environmental Protection Agency's Office of Underground Storage Tanks 8. TQM Success Stories 9. Making TQM Work in Government: Real-World Strategies Steven Cohen is associate dean, school of international and public affairs, and director, graduate program in public policy and administration, Columbia University. He is author of The Effective Public Manager (Jossey- Bass, 1989). Ronald Brand, a management consultant, is former director, office of underground storage tanks, U.S. Environmental Protection Agency.