Open AccessImpacts and Challenges of ICT on Service Delivery in Academic Libraries
Author(s) -
Eunice Uchechi Edom,
Christiana C. Ihim
Publication year - 2021
Publication title -
advances in multidisciplinary and scientific research journal
Language(s) - English
Resource type - Journals
ISSN - 2488-8699
DOI - 10.22624/aims/maths/v10n2p2
Subject(s) - information and communications technology , service delivery framework , competence (human resources) , service (business) , business , population , knowledge management , engineering , marketing , world wide web , computer science , management , medicine , economics , environmental health
This research focuses on the impact and challenges of ICT on the services delivery in academic libraries. Respondents were randomly selected among the librarians and library officers. The research adopted a survey research design to investigate a population of 119 staff drawn from the academic libraries. A structured questionnaire was used to collect data. Data gathered were presented in tables and analyzed using mean value and percentages. The results show that majority of the service delivery in the library such as Selective Dissemination of Information and Current Awareness Services, reference services delivery, User Education, circulation, Acquisition, research and development are carried out using ICT. The study also show that ICT has made service delivery in library faster and quicker, provides up to date information, provides remote access of information to users. The study also reveals poor attitude of staff to ICT, lack of ICT skill/competence, erratic power supply and lack of equipment maintenance as some of the factors militating against the use of ICT in academic libraries service delivery. The research concludes that the application of ICT in the service delivery of academic libraries is necessary because it makes service delivery easy and worthwhile and therefore should be encouraged. The study therefore recommends the installation of ICT facilities in the library and adequate ICT training of library staff for effective and efficient service delivery. Libraries, Academic, ICT, Services, Delivery, Impacts, Challenges