Open AccessThe Interaction between Service Quality and Students Satisfaction
Author(s) -
Sheikh Aftab Ahmad
Publication year - 2018
Publication title -
journal of social and development sciences
Language(s) - English
Resource type - Journals
ISSN - 2221-1152
DOI - 10.22610/jevr.v8i3.1991
Subject(s) - government (linguistics) , service quality , quality (philosophy) , service (business) , descriptive statistics , sample (material) , reliability (semiconductor) , significant difference , psychology , descriptive research , medical education , public university , business , marketing , political science , sociology , medicine , mathematics , statistics , public administration , social science , philosophy , linguistics , chemistry , power (physics) , physics , chromatography , quantum mechanics , epistemology
This study aims to describe the effect of service quality on students’ satisfaction. The study used a sample of respondents from university students in Hail, Saudi Arabia, and the data were collected through questionnaire. Descriptive and regression analysis were used to find out the relationship between students satisfaction and service quality. This study concluded that there is a significant effect of tangible, reliability on students’ satisfaction at university in Hail state. Moreover, there is a difference in service quality of higher educations managed by government and those managed by a foundation (private). Also, there is a difference between students satisfaction in public and private universities. Based on the findings, it is suggested that the government needs to pay more attention to increase service quality for the satisfaction of students, which will develop the public interest to go to university.