Open AccessCustomer Perceptions of Skills of Agents in Effectively Managing Their Needs within a Call Center
Author(s) -
Devina Oodith
Publication year - 2017
Publication title -
journal of economics and behavioral studies
Language(s) - English
Resource type - Journals
ISSN - 2220-6140
DOI - 10.22610/jebs.v9i2.1650
Subject(s) - competence (human resources) , business , marketing , interpersonal communication , promotion (chess) , sample (material) , center (category theory) , service (business) , human resources , customer satisfaction , descriptive statistics , empathy , psychology , social psychology , economics , management , chemistry , statistics , mathematics , chromatography , politics , political science , law , crystallography
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