Open AccessPATIENT COMPLAINTS – TOOL FOR IMPROVING SERVICE QUALITY IN HOSPITALS
Author(s) -
Vesna Čerfalvi,
Željka Benceković
Publication year - 2017
Publication title -
poslovna izvrsnost
Language(s) - English
Resource type - Journals
eISSN - 1848-9060
pISSN - 1846-3355
DOI - 10.22598/pi-be/2017.11.1.63
Subject(s) - service quality , service (business) , quality (philosophy) , process management , operations management , medicine , business , medical emergency , engineering , marketing , philosophy , epistemology