Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers | Zendy

Soni Harsono | Zendy; Harry Widyantoro | Zendy; Tjahjani Prawitowati | Zendy; Basuki Rachmat | Zendy

Open Access

Service-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers

Author(s) -

Soni Harsono,

Harry Widyantoro,

Tjahjani Prawitowati,

Basuki Rachmat

Publication year - 2021

Publication title -

market-tržište

Language(s) - English

Resource type - Journals

SCImago Journal Rank - 0.229

H-Index - 7

eISSN - 1849-1383

pISSN - 0353-4790

DOI - 10.22598/mt/2021.33.1.75

Subject(s) - service quality , organizational citizenship behavior , quality (philosophy) , service (business) , business , citizenship , test (biology) , originality , marketing , perspective (graphical) , psychology , computer science , organizational commitment , social psychology , political science , artificial intelligence , politics , law , paleontology , philosophy , epistemology , creativity , biology

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