Open AccessService-Oriented Organizational Citizenship Behavior, Service Quality and Customer Citizenship Behavior: Comparison of Implementation and Evaluation from the Perspective of Bank Customers
Author(s) -
Soni Harsono,
Harry Widyantoro,
Tjahjani Prawitowati,
Basuki Rachmat
Publication year - 2021
Publication title -
tržište
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.229
H-Index - 7
eISSN - 1849-1383
pISSN - 0353-4790
DOI - 10.22598/mt/2021.33.1.75
Subject(s) - service quality , organizational citizenship behavior , quality (philosophy) , service (business) , business , citizenship , test (biology) , originality , marketing , perspective (graphical) , psychology , computer science , organizational commitment , social psychology , political science , artificial intelligence , politics , law , paleontology , philosophy , epistemology , creativity , biology