Open AccessA Study on the Differences of Customers’ Perceived Recovery Justice in Hotel Room Service
Author(s) -
Young-Tae Kim,
Kyung-Min Choi
Publication year - 2016
Publication title -
han'gug oe'sig san'eob haghoeji/han-guk oesik saneop hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2092-1217
pISSN - 1738-8244
DOI - 10.22509/kfsa.2016.12.1.008
Subject(s) - business , service recovery , service (business) , economic justice , marketing , advertising , psychology , service quality , economics , microeconomics