Open AccessThe Effects of Franchisee Relationship Satisfaction and Service orientation on Customer Satisfaction and Repurchase Intention in Dining Franchise System
Author(s) -
Ji Hea. Kim,
Sang-Hyun Kim
Publication year - 2014
Publication title -
han'gug oe'sig san'eob haghoeji/han-guk oesik saneop hakoeji
Language(s) - English
Resource type - Journals
eISSN - 2092-1217
pISSN - 1738-8244
DOI - 10.22509/kfsa.2014.10.1.003
Subject(s) - franchise , business , customer satisfaction , marketing , service (business) , service orientation , service quality , customer orientation , advertising