Open AccessStakeholder value creation: A case of the hospitality industry
Author(s) -
Valentina Della Corte,
Massimo Aria,
Giovanna Del Gaudio,
Fabiana Sepe,
Enrico Di Taranto
Publication year - 2022
Publication title -
corporate ownership and control
Language(s) - English
Resource type - Journals
eISSN - 1810-0368
pISSN - 1727-9232
DOI - 10.22495/cocv19i1siart8
Subject(s) - stakeholder , business , marketing , hospitality , value (mathematics) , value creation , context (archaeology) , hospitality industry , stakeholder analysis , knowledge management , stakeholder theory , public relations , tourism , industrial organization , computer science , political science , paleontology , machine learning , law , biology
The aim of this study is to understand whether the current literature deals with the general issue of stakeholder value creation and of specific marketing activities for human resources and if they can generate value for different stakeholders. In order to achieve this goal, the paper uses a bibliometric analysis that determines the conceptual structure of the topic, highlighting its evolution over time. Accordingly, this study uses the precise context of the hospitality industry since human resources are of strategic importance in the world of hospitality. This paper opens up a series of considerations, extremely useful within the context of stakeholder value creation in orienting marketing research in the future. In particular, the main findings reveal that with regard to stakeholder value creation only open-to-society marketing can be useful and successful, in contexts of a win-win situation for the sustainable shared advantage