Open AccessA Systematic Literature Review of Six Sigma Implementation in Services Industries
Author(s) -
Utomo Utomo
Publication year - 2020
Publication title -
ijiem (indonesian journals of industrial engineering and management)/ijiem
Language(s) - English
Resource type - Journals
eISSN - 2745-9063
pISSN - 2614-7327
DOI - 10.22441/ijiem.v1i1.8846
Subject(s) - six sigma , dmaic , design for six sigma , tertiary sector of the economy , sigma , service (business) , operations management , process management , manufacturing engineering , business , computer science , engineering , engineering management , marketing , physics , quantum mechanics , lean manufacturing
Six Sigma has received a lot of attention in the industrial sector from the manufacturing industry to the service industry. More in-depth knowledge of Six Sigma has been overgrowing. Many pieces of training and researches on Six Sigma conducted in industries and universities. This literature review aims to present an overview of the implementation of Six Sigma in the service industry. Besides, it can also be useful to obtain information about the benefits achieved, the main difficulties encountered, and lessons that can be taken in the implementation of Six Sigma. Hopefully, this finding will be useful for other service organizations that wish to implement Six Sigma. The Six Sigma method that has long been introduced and implemented is DMAIC (Determine, Measure, Analyze, Improve, and Control).