Open AccessPengaruh Kualitas Pelayanan, Fasilitas Fisik, Dan Kepercayaan Terhadap Kepuasan Konsumen Pada Taman Surgawi Resort dan Spa Di Kabupaten Karangasem
Author(s) -
Ni Putu Putri Ayu Wijayanthi,
I Gusti Putu Agung Widyagoca,
I Komang Sumerta,
Ni Putu Lia Utami
Publication year - 2021
Publication title -
jurnal sains sosio humaniora
Language(s) - English
Resource type - Journals
eISSN - 2580-2305
pISSN - 2580-1244
DOI - 10.22437/jssh.v5i1.14150
Subject(s) - customer satisfaction , service quality , test (biology) , advertising , quality (philosophy) , service (business) , business , consumer satisfaction , psychology , business administration , marketing , paleontology , philosophy , epistemology , biology
Quality of service, physical facilities and trust are things that affect customer satisfaction. This study aimed to find out how the quality of physical facilities services, and trust can have an influence on consumer satisfaction at Taman Langitwi Resort & Spa in Karangasem district. This study also aims to determine the quality of service, physical facilities, trust and customer satisfaction at Taman Langitwi Resort & Spa in Karangasem district. Data analysis using the classic assumption test, multiple linear regression analysis, analysis, determination analysis, partial significance test (t-test) and simultaneous significance test (F-test) results of the study showed that there was a positive and significant effect between service quality, physical facilities and simultaneous trust in customer satisfaction at Taman Langitwi Resort & Spa in Karangasem Regency.