Open AccessE-Government and Citizens: An Empirical Study of Interaction on the Official Portal in St. Petersburg
Author(s) -
A. A. Kaisarov,
Valentina Kaisarova,
Elena Vasilieva
Publication year - 2022
Publication title -
upravlenčeskoe konsulʹtirovanie
Language(s) - English
Resource type - Journals
eISSN - 1816-8590
pISSN - 1726-1139
DOI - 10.22394/1726-1139-2021-12-48-69
Subject(s) - st petersburg , saint petersburg , conformity , government (linguistics) , empirical research , public administration , political science , business , public relations , law , russian federation , linguistics , philosophy , epistemology , economic policy
This article examines the conformity of e-government theoretical aspects with practical outcomes of interaction between executive authorities and citizens while governance optimization. The empirical part of this study evaluates the current level of communication between local authorities and citizens via electronic resources based on the portal “Our Saint Petersburg” data. Citizens capacities and claims causes are revealed as well as portal functioning problems over the past two years.