Open AccessNaturalistic Inquiry: An Appropriate Method for Evaluating Customer Training. A Case Study of a Computer System Value-Added Reseller
Author(s) -
Barbara Coulter Broderick,
Patricia A. Lowry
Publication year - 2021
Language(s) - English
Resource type - Dissertations/theses
DOI - 10.22371/05.1988.002
Subject(s) - data collection , documentation , interview , naturalistic observation , scope (computer science) , knowledge management , value (mathematics) , qualitative research , voice of the customer , computer science , qualitative property , psychology , customer retention , marketing , social psychology , social science , statistics , business , mathematics , sociology , political science , law , service quality , programming language , service (business) , machine learning