Open AccessNew public service based on citizen centric on Malang licensing services in era of decentralization
Author(s) -
Dwi Suharnoko,
Umi Chayatin,
Chandra Dinata
Publication year - 2018
Publication title -
vestnik rossijskogo universiteta družby narodov. seriâ gosudarstvennoe i municipalʹnoe upravlenie/vestnik rossijskogo universiteta družby narodov. seriâ: gosudarstvennoe i municipalʹnoe upravlenie
Language(s) - English
Resource type - Journals
eISSN - 2411-1228
pISSN - 2312-8313
DOI - 10.22363/2312-8313-2018-5-3-256-271
Subject(s) - business , agency (philosophy) , government (linguistics) , good governance , service (business) , public relations , decentralization , public administration , autonomy , corporate governance , globalization , public service , function (biology) , marketing , political science , sociology , social science , linguistics , philosophy , finance , evolutionary biology , law , biology
An important point in good governance is Essentially the provision of excellent service to people who have citizenship rights that must be provided by the government. Globalization has encouraged the paradigm changes in government in carrying out its distributive function to the community. As much as developed countries have done, public encouragement accompanied by public participation in all governance processes leads the country to a “virtual” spaces with sucient coverage to Facilitate its citizens to Participate in all national and state aairs, the autonomy of space given to the region is Able to Make local Governments self-reliant, innovative, and creative in providing services to the community. The research conducted in the Integrated Licensing Service Agency of Malang Regency shows that the satisfaction of the society is good enough to the service product given, if it is Categorized the assessment from the public perception of the service given is A (very good). To achieve that, of course, the integrated licensing agency of Malang regency through a long way to reach it starting from building a mutual commitment to change the more autonomous institution in carrying out the service function to the society.