Open AccessA triadic view of truck driver satisfaction
Author(s) -
Stephen A. LeMay,
Zachary Williams,
Michael Scott Garver
Publication year - 2009
Publication title -
journal of transportation management
Language(s) - English
Resource type - Journals
ISSN - 1058-6199
DOI - 10.22237/jotm/1254355320
Subject(s) - truck , customer satisfaction , job satisfaction , sample (material) , marketing , business , psychology , engineering , social psychology , chemistry , chromatography , aerospace engineering
In this research, the authors surveyed three groups concerning job satisfaction: experienced drivers, new drivers, and managers. Statistical tests were conducted using a sample of 196 new drivers, 145 experienced drivers, and 59 managers from a large TL firm based in the U.S. The results suggest that many discrepancies exist on driver satisfaction among the three perspectives. In particular, new drivers provide managers with opportunities and challenges for satisfaction. Given the current state of the trucking industry, managers will likely benefit from approaching this segment of drivers differently to meet their expectations and keep them from leaving their firms.