Open AccessPerancangan Sasaran Mutu Lembaga Sertifikasi Personel Dengan Balance Scorecard
Author(s) -
Sik Sumaedi,
Medi Yarmen
Publication year - 2012
Publication title -
jurnal teknik industri
Language(s) - English
Resource type - Journals
eISSN - 2527-4112
pISSN - 1978-1431
DOI - 10.22219/jtiumm.vol12.no1.27-33
Subject(s) - balanced scorecard , certification , quality management system , quality (philosophy) , documentation , process management , business , quality management , operations management , quality assurance , benchmarking , computer science , engineering , management system , management , marketing , economics , service (business) , philosophy , epistemology , programming language
ISO/IEC 17024 directs Bodies Operating Certification of Person to adopt documented quality management systemaccording to ISO 9001:2008. Bodies Operating Certification of Person that implement ISO 9001 documentation systemshould have quality objective. Quality objective is wished to be appropriated with institution performance indicators.Therefore, when quality objective is achieved, the institution performance is also good. The problem is quality objective inISO 9001 is generally explained. This condition pushes Bodies Operating Certification of Person to identify the appropriatequality objective framework. Balance Score Card, a strategic performance measurement management framework thatconsist of 4 perspectives (financial, customer, internal process, learning and growth) that effectively proven could be solution for that problem. This research is to implement Balance Score Card performance management framework in Bodies Operating Certification of Person’s quality objective. This research is important considering there is no previous research that implement Balance Score Card in a Bodies Operating Certification of Person. The research result shows Balance Score Card based quality objective design with totally 12 quality objectives that consist of 1 financial perspective’s quality objective, 5 customer perspective’s quality objectives, 3 internal process perspective’s quality objectives, and 3 learning and growth perspective’s quality objectives.