Open AccessIndian Railway Tweet Monitoring System
Author(s) -
Sanyam Aware
Publication year - 2022
Publication title -
international journal for research in applied science and engineering technology
Language(s) - English
Resource type - Journals
ISSN - 2321-9653
DOI - 10.22214/ijraset.2022.40760
Subject(s) - swift , train , complaint , christian ministry , computer science , social media , world wide web , advertising , internet privacy , business , geography , political science , cartography , law , programming language
In today’s fast paced and competitive world, India is home to one of the world’s largest railway networks. According to statistical facts, approximately 22 million passengers travel via trains every day. A majority of them are on various social networking site including Twitter, adding to this, more than 200 million users are active daily on this application, tweeting more than 500 million tweets every day, out of them, at least 600 are based on the sole topic of complaining about railways, about 5% are suggestions and etc. To help out the Indian Railway Ministry to quickly classify and/or clarify the tweets as soon as possible and in a much more efficient manner, we would provide a solution by helping them classify the types of posts such as if it is a complaint, or just feedback, or some other type. Since almost everyone on this planet wishes to get a swift and quick response for any query they have, this application would allow the whole team behind the scenes to efficiently handle all the tweets, give a response to the posts, and allows them enough time to get working on an issue.