Open AccessA Review on Healthcare Services Using Dual Chatbots as Conversational Agents
Author(s) -
G. Niranjana
Publication year - 2022
Publication title -
international journal for research in applied science and engineering technology
Language(s) - English
Resource type - Journals
ISSN - 2321-9653
DOI - 10.22214/ijraset.2022.40014
Subject(s) - task (project management) , computer science , dual (grammatical number) , human–computer interaction , world wide web , chatbot , health care , internet privacy , dialog system , engineering , art , literature , systems engineering , economics , economic growth , dialog box
A chat bot is an AI tool that interprets information provided by humans and responds accordingly. It is used to carry out tasks like mimic human behavior. Many of the chat bot conversations between humans and machines are repetitive. Instead of just talking to one another, a chat bot can communicate with the outside world by analyzing the user's needs and actions. Having a chat bot assistant that can help users complete their tasks makes them feel like they're doing something right. It eliminates the user's need to do the work for them. This idea has been proposed to introduce a dual-agent system that will allow users to interact with the chat bot without leaving the human interaction. It can make decisions on behalf of the user, which reduces the user's efforts in carrying out a task. This concept is demonstrated in our study. The concept is to create a chat bot that can diagnose a health issue & provide basic information before reaching out to a doctor.