Open AccessJ.A.R.V.I.S Organizational Virtual Assistant
Author(s) -
Vivek Nagargoje
Publication year - 2021
Publication title -
international journal for research in applied science and engineering technology
Language(s) - English
Resource type - Journals
ISSN - 2321-9653
DOI - 10.22214/ijraset.2021.35066
Subject(s) - chatbot , computer science , ask price , world wide web , software , dialog system , schedule , human–computer interaction , programming language , operating system , dialog box , economy , economics
Chatbots, or conversational interfaces as they are also known, present a new way for individuals to interact with computer systems. Traditionally, to get a question answered by a software program involved using a search engine, or filling out a form. A chatbot allows a user to simply ask questions in the same manner that they would address a human. The most well known chatbots currently are voice chatbots: Alexa and Siri. However, chatbots are currently being adopted at a high rate on computer chat platforms. The technology at the core of the rise of the chatbot is natural language processing (“NLP”). A simple chatbot can be created by loading an FAQ (frequently asked questions) into chatbot software. The functionality of the chatbot can be improved by integrating it into the organization’s enterprise software, allowing more personal questions to be answered, like“When is the meet?”, or “What is the schedule of my day?”. A chatbot can be used as an “assistant” to a live agent, increasing the agent’s efficiency.