Open AccessPeter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers
Author(s) -
Martha Alicia Añorve Guillén
Publication year - 2001
Publication title -
investigación bibliotecológica : archivonomía, bibliotecología e información/investigación bibliotecológica
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.182
H-Index - 10
eISSN - 2448-8321
pISSN - 0187-358X
DOI - 10.22201/iibi.0187358xp.2001.30.3960
Subject(s) - service quality , service (business) , quality (philosophy) , business , library science , psychology , marketing , sociology , computer science , philosophy , epistemology
Peter Hernon y Ellen Altman. Assessing service quality: satisfying the expectations of library customers