Open AccessУЛОГА КОМУНИКАЦИЈЕ У ПОВЕЋАЊУ ЕФИКАСНОСТИ У РАДУ РЕПУБЛИЧКЕ АГЕНЦИЈЕ ЗА МИРНО РЕШАВАЊЕ РАДНИХ СПОРОВА
Author(s) -
Ivica Lazović,
Predrag Jelenković
Publication year - 2020
Publication title -
teme
Language(s) - English
Resource type - Journals
eISSN - 1820-7804
pISSN - 0353-7919
DOI - 10.22190/teme180824066l
Subject(s) - agency (philosophy) , mediation , settlement (finance) , arbitration , work (physics) , state (computer science) , public relations , political science , the republic , law and economics , business , sociology , law , computer science , engineering , social science , epistemology , mechanical engineering , philosophy , finance , algorithm , payment
In this paper we deal with the role and importance of communication in increasing the efficiency of the Republic Agency for the Peaceful Settlement of Labor Disputes. Although communication is ubiquitous, it is often not accessed systematically and its role and place in the functioning of the organization is ignored. Based on the analysis and research in the paper, it is shown that through a systemic approach to communication in the work of one state body, there has been greater efficiency. Communication is analyzed in procedures and methods of peaceful settlement of labor disputes, arbitration and mediation, as well as with users of services of Agency, primarily the civil society. It also points to the basic indicators of the contribution of the improved communicator to the number of procedures and statistical parameters.