Open AccessImportant Perceptual and Cognitive Factors to Include in Apology E-mails to Dissatisfied customers
Author(s) -
송재선,
Woo Hyun Jung,
주정현,
Kyongmee Chung,
정우성
Publication year - 2014
Publication title -
hanguk simni hakoeji. inji mit saengmul/han'gug simri haghoeji
Language(s) - English
Resource type - Journals
eISSN - 2733-466X
pISSN - 1226-9654
DOI - 10.22172/cogbio.2014.26.2.003
Subject(s) - psychology , cognition , perception , cognitive psychology , social psychology , neuroscience