Open AccessThe importance of the ITIL framework in managing Information and Communication Technology services
Author(s) -
Sergio Francisco Sargo Ferreira Lopes
Publication year - 2021
Publication title -
international journal of advanced engineering research and sciences
Language(s) - English
Resource type - Journals
ISSN - 2349-6495
DOI - 10.22161/ijaers.85.35
Subject(s) - information technology infrastructure library , business , process management , knowledge management , information technology , computer science , operating system