Open AccessRevealing the Underlying Insights on the Use of Social Media by Foreign Students—A Qualitative Approach
Author(s) -
K. Gengeswari,
S. A. Sharmeela-Banu
Publication year - 2016
Publication title -
journal of business theory and practice
Language(s) - English
Resource type - Journals
eISSN - 2372-9759
pISSN - 2329-2644
DOI - 10.22158/jbtp.v4n1p139
Subject(s) - social media , leverage (statistics) , public relations , qualitative research , quality (philosophy) , higher education , institution , focus group , qualitative property , political science , medical education , psychology , business , sociology , pedagogy , marketing , social science , medicine , philosophy , epistemology , machine learning , computer science , law
Student retention’s strategy has been key interest of Universities worldwide in line with its potential benefits in improving the University’s image besides contributing to the improvement in the institution’s financial performance. Recent communication technologies which are known for their ability to reaching the target market have gradually nullified the utilization of the traditional advertising tools. Of these communication technologies, education institutions are gradually embracing the social media in order to leverage its potential benefits. Review on the past studies reveals that there is an abundant of quantitative researches which investigated the use of social media by university’s students where limited focus was on the qualitative approach. This study intended to explore the underlying insights on the use of social media by carrying out semi-structured interviews among foreign students of the private higher education institutions located in Klang Valley, Malaysia. This study found that utilization of social media, quality information, usage influences and students’ engagement are the four important themes pertaining to the use of social media discovered from the interview sessions conducted. This study also provides several implications for both practitioners and academics.