Open AccessComparing Web and Touch Screen Transaction Log Files
Author(s) -
David Nicholas,
Paul Huntington,
Peter Williams
Publication year - 2001
Publication title -
jmir. journal of medical internet research/journal of medical internet research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.446
H-Index - 142
eISSN - 1439-4456
pISSN - 1438-8871
DOI - 10.2196/jmir.3.2.e18
Subject(s) - interactive kiosk , web log analysis software , transaction log , computer science , world wide web , the internet , database transaction , database , web navigation , static web page
Background Digital health information is available on a wide variety of platforms including PC-access of the Internet, Wireless Application Protocol phones, CD-ROMs, and touch screen public kiosks. All these platforms record details of user sessions in transaction log files, and there is a growing body of research into the evaluation of this data. However, there is very little research that has examined the problems of comparing the transaction log files of kiosks and the Internet. Objectives To provide a first step towards examining the problems of comparing the transaction log files of kiosks and the Internet. Methods We studied two platforms: touch screen kiosks and a comparable Web site. For both of these platforms, we examined the menu structure (which affects transaction log file data), the log-file structure, and the metrics derived from log-file records. Results We found substantial differences between the generated metrics. Conclusions None of the metrics discussed can be regarded as an effective way of comparing the use of kiosks and Web sites. Two metrics stand out as potentially comparable and valuable: the number of user sessions per hour and user penetration of pages.