Open AccessStandards, Processes, and Tools Used to Evaluate the Quality of Health Information Systems: Systematic Literature Review
Author(s) -
René Noël,
Anelis Pereira-Vale,
Gastón Márquez
Publication year - 2022
Publication title -
jmir. journal of medical internet research/journal of medical internet research
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 1.446
H-Index - 142
eISSN - 1439-4456
pISSN - 1438-8871
DOI - 10.2196/26577
Subject(s) - operationalization , computer science , systematic review , quality (philosophy) , scopus , data science , management science , knowledge management , risk analysis (engineering) , medline , medicine , engineering , philosophy , epistemology , political science , law
Background Evaluating health information system (HIS) quality is strategically advantageous for improving the quality of patient care. Nevertheless, few systematic studies have reported what methods, such as standards, processes, and tools, were proposed to evaluate HIS quality. Objective This study aimed to identify and discuss the existing literature that describes standards, processes, and tools used to evaluate HIS quality. Methods We conducted a systematic literature review using review guidelines focused on software and systems. We examined seven electronic databases—Scopus, ACM (Association for Computing Machinery), ScienceDirect, Google Scholar, IEEE Xplore, Web of Science, and PubMed—to search for and select primary studies. Results Out of 782 papers, we identified 17 (2.2%) primary studies. We found that most of the primary studies addressed quality evaluation from a management perspective. On the other hand, there was little explicit and pragmatic evidence on the processes and tools that allowed for the evaluation of HIS quality. Conclusions To promote quality evaluation of HISs, it is necessary to define mechanisms and methods that operationalize the standards in HISs. Additionally, it is necessary to create metrics that measure the quality of the most critical components and processes of HISs.