Open AccessThe role of Information Technology in enhancing the quality of banking service
Author(s) -
Wafaa M. Fakhri
Publication year - 2018
Publication title -
govarî zankoy geşepedanî miroyî
Language(s) - English
Resource type - Journals
eISSN - 2411-7765
pISSN - 2411-7757
DOI - 10.21928/juhd.v0n0y2018.pp199-220
Subject(s) - business , quality (philosophy) , service quality , government (linguistics) , information quality , information technology , marketing , service (business) , knowledge management , information system , engineering , computer science , philosophy , linguistics , epistemology , electrical engineering , operating system
The study seeks to study the role of IT in achieving the quality of banking services provided by commercial banks, which requires knowledge of the level of information technology that is used and the extent of employees' awareness of the quality of the importance of the quality of services provided to customers with government banks. The questionnaire was distributed to (60) employees of the branches of the Rafidain Bank for the province of Salah al-Din, from which 51 samples were returned to be valid for analysis. . The study concluded that there is a significant relationship between the information technology and the quality of banking services