Open AccessPUBLIC BUS LEVEL OF SERVICE PERFORMANCE IN PENINSULAR MALAYSIA: CORRELATION ANALYSES ON LEVEL OF SERVICE (LOS) AND PASSENGERS SATISFACTION LEVEL
Author(s) -
Zakiah Ponrahono,
Syahriah Bachok,
Mariana Mohamed Osman,
Mansor H. Ibrahim,
Muhammad Abdullah
Publication year - 2017
Publication title -
planning malaysia
Language(s) - English
Resource type - Journals
SCImago Journal Rank - 0.232
H-Index - 7
eISSN - 1675-6215
pISSN - 0128-0945
DOI - 10.21837/pm.v15i1.238
Subject(s) - service (business) , transport engineering , public transport , level of service , business , service level , measure (data warehouse) , peninsula , geography , computer science , engineering , marketing , archaeology , database
This study explore the stage bus performance of 48 routes within selected urban and regional settlements in Peninsula Malaysia, using a quantitative traffic engineering measure known as Level of Service standards or LOS and validated through the evaluation of passengers’ satisfaction level. The findings on the level of service (LOS) highlight the poor performance of the urban and rural bus service with the tolerable threshold below D. There are clear disparities on LOS and passenger satisfaction level between the urban and rural bus operation systems in terms of frequency, operation hour, bus speed, and passengers’ load threshold.